Impact of Health Information Technology on Workflow Efficiency and Patient Safety in Pharmacy Practices: A Critical Review

Abstract

This critical review examines the impact of Health Information Technology (HIT) on workflow efficiency and patient safety in pharmacy practices. As healthcare environments become increasingly reliant on digital solutions, HIT systems like Electronic Health Records (EHRs), e-prescribing, and automated dispensing machines have become fundamental in redefining operational procedures. This paper synthesizes evidence from recent studies, case analyses, and systematic reviews to explore how these technologies enhance operational flows and safeguard patient health. The review highlights that while HIT significantly contributes to reducing medication errors and improving service delivery speeds, challenges such as system interoperability, alert fatigue, and the necessity for continuous staff training persist. Moreover, it discusses how the proper implementation of HIT can mitigate these issues, facilitating better clinical decisions and enhancing patient outcomes. Through a comprehensive analysis, the paper advocates for a nuanced understanding of HIT's dual impact on enhancing workflow efficiency and elevating patient safety standards in pharmacy practices, urging for advancements in technology integration and policy adjustments to maximize potential benefits.